Returns & Exchanges
Not quite right? You have 30 days from delivery to start a return or exchange for items purchased on katinusa.sbs.
To sign in, you’ll need your email or zip code and your order or tracking number.
Returns
Items must be unworn and in original condition with tags attached.
- Start your return in our returns portal within 30 days of delivery.
- Choose a refund, an exchange, or store credit.
- Print the prepaid return label we email you and drop off your package.
Your return only needs to be started within 30 days. It doesn’t need to reach us by then. Please ship your return using the prepaid label from the returns portal.
An $8.00 return shipping fee is deducted from refunds. Return shipping is free when you choose an exchange or store credit.
Exchanges
Need a different size or color? Swap for another size or color of the same item at no extra cost.
You can also exchange for a different product in the returns portal:
- If the new item costs more, you’ll pay the difference.
- If it costs less, the remaining value is issued as store credit.
For example, a $60 return toward a $70 item means you pay $10. Toward a $50 item, you get $10 in store credit. Amounts may change slightly with tax.
Exchanges depend on what’s in stock. If your new item isn’t available, your return is processed as a refund.
Store credit
Store credit is issued as a discount code for the full eligible return value. The code must be used in a single purchase.
Refunds
Please allow 5 to 7 business days after your return arrives at our warehouse for inspection and refund processing. We’ll email you once your refund is issued.
Refunds go back to your original form of payment, minus the $8.00 return shipping fee. Original shipping charges aren’t refundable. Once your refund is processed, it can take 7 to 10 business days to show up, depending on your bank or card provider.
If you return an order where you used Katin Rewards points, the points you redeemed are added back to your account. See the Rewards FAQ for details.
Damaged or wrong item?
Start a return in the returns portal and choose damaged or incorrect item. You’ll be asked to upload a photo, and our team will review your request. You can also contact us at support@katinusa.sbs. The $8.00 return shipping fee doesn’t apply to approved returns for damaged or incorrect items.
Returning a gift?
Gift recipients can start a gift return here, or select “Returning a gift?” at the bottom of the returns portal sign-in page.
Changed your mind right after ordering?
You can edit or cancel your order for 60 minutes after checkout. Use the edit options on your order confirmation page or the link in your order confirmation email. Orders canceled within that time aren’t charged.
Not eligible for return or exchange
- Items marked Final Sale
- E-gift cards
- International orders. If your international order arrived damaged or incorrect, email support@katinusa.sbs.
Returns started after 30 days may be eligible for store credit at our discretion.
Questions?
Email support@katinusa.sbs or call (310) 603-6534, Monday to Friday, 9 AM to 5 PM Pacific.